Compliments and Complaints

If you have a compliment or complaint about any of our services, then please contact us to tell us.

If you feel that you have had good service then please email us or send us a testimonial that we can show to new clients. We can anonymise testimonials where they are published.

If you wish to complain about our service then we have a complaints procedure which we would ask you to use. In the first instance, you should complain through our local procedure. If you are dissatisfied with the DDS internal adjudication, you can take your complaint to the Legal Ombudsman. All complaints must be lodged within a year of the act or omission that you wish to complain about, whether it is through DDS’s internal procedure or to the Legal Ombudsman. For a copy of our complaints policy, please click the following link: DDS Policy